This Shipping Policy describes how The Crystal Center (TCC) dispatches and delivers orders placed through the Website www.thecrystalcenter.in. Please read this carefully before placing an order so you know what to expect regarding delivery timelines and responsibilities.
By placing an order on our Website, you agree to the terms outlined in this Shipping Policy. For any queries, our team is available to assist you at the contact details provided below.
Registered Courier
All orders are shipped via registered domestic courier or Speed Post only.
Dispatched in 10 Days
Shipments are dispatched within 10 days of order placement and payment confirmation.
Buyer's Address
All orders are delivered to the address provided by you at the time of purchase.
Shipping Method
Orders are shipped via registered domestic courier or Speed Post only. We currently offer shipping within India in accordance with the norms and timelines of our courier or postal partners.
Domestic Courier
Shipped via registered domestic courier services to all serviceable pin codes across India.
Speed Post
Orders may also be dispatched via India Post Speed Post, subject to availability and pin code serviceability.
Dispatch Timeline
Shipments will be dispatched within 10 days of order placement and payment confirmation, unless a different delivery date has been agreed upon at the time of order confirmation.
Once dispatched, delivery is subject to the norms and timelines of the courier company or postal authority handling your shipment. These timelines may vary depending on your delivery location and the logistics partner.
Delivery Address
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a
Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Please ensure that your delivery address is accurate and complete before confirming your order.
-
b
TCC shall not be responsible for non-delivery or delayed delivery arising from an incorrect or incomplete address provided by you at the time of placing the order.
Digital Services & Courses
Delivery of our digital services — including online courses, products, and other digital content — will be confirmed on the email ID specified by you at the time of registration.
Please ensure that your registered email address is active and accessible. TCC shall not be held responsible for non-receipt of confirmation due to an incorrect email address provided at the time of registration, or due to the email being filtered as spam.
Delays & Liability
The Crystal Center shall not be liable for any delay in delivery caused by the courier company or postal authority. Delivery timelines, once the shipment has been dispatched from our end, are governed entirely by the logistics partner and are subject to their operational norms.
- TCC is not responsible for delays caused by factors beyond our control, including but not limited to courier backlogs, natural events, or disruptions in postal services.
- In the event of a significant delay, we encourage you to contact us and we will endeavour to follow up with the relevant logistics partner on your behalf.
- TCC does not guarantee specific delivery dates unless explicitly confirmed in writing at the time of order.
Shipping Costs
If there are any shipping costs levied by The Crystal Center, the same are non-refundable. Shipping charges, where applicable, will be displayed to you at the time of checkout before you confirm your order.
Please note that shipping costs, if charged, will not be included in any refund approved under our Return, Refund and Cancellation Policy.
Shipping Queries
We're here to help
For any questions about your shipment, delivery status, or this Shipping Policy, write to us directly.