At The Crystal Center (TCC), we understand and value your concerns regarding privacy, confidentiality and security, and are committed towards complete transparency.
This Privacy Policy applies to any person or entity that accesses the Website or has shared any Personal Data with TCC. Personal Data includes any data that relates to a natural person which, either directly or indirectly, in combination with other information, is capable of identifying such person — including name, address, telephone number, date of birth, gender, email address, organisation name, etc.
By continuing to access this site, you confirm that you have read and agreed to be bound by this Privacy Policy and consent to the collection, storage, usage, handling, processing, transfer and retention of your information by TCC as described herein. This Privacy Policy must be read in consonance with the Terms of Use and Disclaimer of the Website.
Data Security
We implement technical, operational, and physical safeguards to protect your information.
Retention Limits
We retain Personal Data only as long as necessary for the purposes it was collected.
No Selling of Data
We do not sell, trade, or transfer your Personal Data to outside parties.
Collection of Personal Data
We collect and process the Personal Data provided by you when you:
- Enter information through any online form published on our Website or accept the Terms of Use.
- Contact us for help or submit any enquiry.
- Complete a login/registration form for accessing online or offline courses or products.
- Otherwise enter information on the Website — such as name, email address, mailing address, phone number, or age.
We may also process certain technical data such as device ID, device make/model, IP address, browser type, operating system, page views, website navigation, timing and frequency of use of the Website, and marketing preferences when you use the Website.
By voluntarily providing us with your Personal Data, you hereby give us consent to use such Personal Data in accordance with this Privacy Policy. However, TCC shall not be liable for the authenticity of such Personal Data provided by you.
Permitted Use of Personal Data
TCC uses the information you provide in the following ways:
Providing Personal Data
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a
You can always choose not to provide the Personal Data, even though it might be needed to access the Website. In such cases, if any information required is classified as mandatory, you may not be able to avail part or whole of the Website.
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b
You have the right to withdraw consent provided in relation to your Personal Data by writing to us at betterlife@thecrystalcenter.com. Please note, the withdrawal of consent is prospective in nature. In the event that you withdraw consent, TCC reserves the right to discontinue your access to this Website and/or any services for which the said Personal Data was sought.
Personal Data Retention
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a
Your Personal Data shall not be retained for longer than is necessary for the purposes for which we collect or process them, unless otherwise required for the purposes of fulfilling any legal obligation.
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b
You also have the right to request us to update, amend, correct, or complete your Personal Data retained by us, through email.
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c
We may also retain your Personal Data where necessary for compliance with a legal obligation applicable to TCC, or in order to protect your interests.
Protecting Your Information
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a
TCC takes the safety of your Personal Data and its confidentiality very seriously. We provide reasonable security safeguards commensurate to the sensitivity of the Personal Data being handled and have implemented security practices including technical, operational, and physical safeguards to protect your information. Please be aware that, although we endeavour to provide reasonable security, no security system can prevent all potential security breaches.
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b
We endeavour to ensure to the best of our ability that all third-party service providers whose services we may use maintain security standards equivalent to our own and commensurate with market practices, in the context of the kind and nature of Personal Data being stored or handled.
Disclosures to Third Parties
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a
We do not sell, trade, publish or otherwise transfer your Personal Data to outside parties, unless we provide you with advance notice and obtain your prior consent to do so.
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b
This does not include our trusted service providers — including hosting partners — who assist us in operating the Website, conducting our business, or serving our clients; so long as they agree to keep this information confidential and do not have any independent use of the information we disclose to them. You hereby give us your consent to transfer your Personal Data to our trusted service providers.
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c
We may also release certain limited information when its release is required to comply with the law, enforce our policies, or protect our rights, property or safety, investigate fraud or respond to a government request.
Your Rights
| a | You may request us to confirm whether or not certain Personal Data belonging to you is being processed by TCC, and if yes, seek access to such Personal Data or other information pertaining to it — such as the purpose of processing, category of personal data, and names of third parties having access. |
| b | You also have the right to ensure that the Personal Data shared with us is accurate and complete, depending on the purpose of processing such Personal Data. |
| c | You also have the right to erasure of your Personal Data. Such erasure shall not be effected, however, if required for compliance with any legal obligation or for enforcing any legal claims. |
| d | You may exercise your rights under this section by writing to us at betterlife@thecrystalcenter.com. |
Cookies
Cookies are small files transferred to the hard drive of your device that enable us to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current activity on the Website, which allows us to improve our Website.
We also use cookies to help us compile aggregated and anonymised data about the traffic on the Website so that we can offer better experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
Links to Other Websites
The Website may include links to other websites whose privacy practices may differ from ours. TCC does not provide any Personal Data to such third-party websites. If you submit your Personal Data to any of those sites, your information will be governed by their privacy statements. We encourage you to read the privacy statement of any website you visit.
TCC shall not be liable for any loss, damage, claim or expenses suffered by you as a result of accessing these third-party sites and features.
Liabilities
TCC will always endeavour to provide reasonable security for your Personal Data. However, notwithstanding anything contained in this Policy or elsewhere on the Website, TCC and its officers, agents, or employees do not accept responsibility for any damages or other amounts whatsoever (including but not limited to direct, indirect, incidental, special, consequential, exemplary or punitive damages), occurring either directly or indirectly due to the loss, damage or misuse of the Personal Data.
Force Majeure
Notwithstanding anything contained in this Policy, TCC shall not be held responsible for any loss, damage or misuse of your Personal Data if such loss, damage or misuse is due to or arising out of a Force Majeure Event.
A "Force Majeure Event" refers to any event that is beyond our reasonable control and includes without limitation: fire, flood, explosion, acts of God, civil commotion, strikes, lockouts, riots, terrorist attacks, war, acts of government, power failure, short circuit, computer hacking, unauthorised access to computer data and storage device, system failure, virus attacks, bugs, computer crashes, breach of security and encryption.
Jurisdiction & Grievance Officer
This Privacy Policy is governed by and to be interpreted in accordance with the laws of India, without regard to the choice or conflicts of law provisions of any jurisdiction. You agree, in the event of any dispute arising in relation to this Privacy Policy or any dispute arising in relation to the Website, to submit to the exclusive jurisdiction of the courts located at Mumbai, India for the resolution of all such disputes.
If you wish to report a security breach, have a problem that you are unable to resolve, or otherwise require assistance in respect of the Website and this Privacy Policy, please contact our Grievance Officer.
Grievance Officer & Privacy Queries
We're here to help
For any questions regarding this Privacy Policy or to exercise your data rights, write to us directly.